Customer information

Returns & refunds

Policy awaiting owner confirmation. No online orders or payments are currently accepted.

Return instructions, cancellation periods, refund timescales, return postage costs, exceptions and any differences between business and consumer orders must be confirmed before ordering opens.

No return address is published because none has been supplied. Please contact RAELOX about an existing order or product problem before sending anything back.

This does not affect your statutory rights. Delivery & VAT information.